Refund policy

At Quorvani Mall, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below for information about eligibility, return conditions, and refund processing.

1. Return Window

We offer a 30-day return policy. You must contact us within 30 days of receiving your order to request a return.

Once your return has been approved, you must send the product back within 14 days of receiving the return instructions. Returns sent after this period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, your item must meet the following conditions:

The item must be in new, unused condition.
The item must be returned in its original packaging.
The item must include its original components, accessories, and any included documentation.
You must provide proof of purchase or your order number.

Items that show signs of use, damage caused after delivery, or missing original packaging may not qualify for a return, except where applicable law provides otherwise.

3. How to Request a Return

To start a return, please contact us by email:

Email: support@quorvanimall.shop

Please include the following information in your email:

Your full name
Your order number
The item you wish to return
The reason for your return
Photos of the item, if it is damaged or defective

Our customer support team will review your request and provide instructions for the next steps. Please do not send an item back before receiving return instructions.

4. Return Shipping

Customers should follow the return shipping instructions provided by our support team.

Any applicable return shipping costs will be communicated when your return request is reviewed. If an item arrives damaged, defective, or incorrect, please contact us so we can assess the issue and explain the available options.

5. Refund Policy

Once we receive your returned item, we will inspect it to confirm that it meets our return conditions.

Approved refunds will be processed within 10 business days after the returned item has been received and inspected. Refunds will generally be issued to the original payment method.

Please note that your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.

If you have not received your refund after the expected processing period, please contact us at support@quorvanimall.shop.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@quorvanimall.shop.

Include your order number, a description of the problem, and clear photos where possible. We will review the issue and work with you to determine an appropriate resolution.

Your rights under applicable consumer protection laws remain unaffected by this policy.

7. Cancellations

If you wish to cancel an order, please email us as soon as possible. We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has been dispatched, it may no longer be possible to cancel it, and the standard return process may apply.

8. Exchanges

If you would like to exchange an item, please contact us at support@quorvanimall.shop. Exchanges are subject to product availability and approval. If an exchange is unavailable, you may be advised to request a return and place a new order.